Refund & Cancellation Policy

1. 7-Day Money-Back Guarantee for Web Hosting & Standard Cloud Instances

Optimantix Global Pvt Ltd offers a no-questions-asked 7-Day Money-Back Guarantee on all first-time purchases of standard Cloudlelo Web Hosting (including cPanel, WordPress, Plesk, and Node.js hosting) and standard Cloud Compute instances.

If you are not completely satisfied with system responsiveness, network latencies, or server uptime during the first seven (7) calendar days from the initial provisioning timestamp, you may request a 100% refund of the core hosting subscription fees paid.

2. Dedicated Bare Metal, GPU Servers & Colocation Space (Non-Refundable)

Due to significant upfront operational costs, physical hardware provisioning, rack assembly, dedicated power density reservation, and custom burn-in testing performed by our datacenter operations team, the following services are strictly non-refundable once handed over:

• Enterprise Dedicated Bare Metal Servers (Intel Xeon & AMD EPYC chassis)
• NVIDIA GPU Cloud Compute instances (L40S, A100, H100 GPU nodes)
• Colocation Rack Space (1U to 42U private enclosures)
• Custom hardware modifications (RAM additions, extra NVMe drive installations, 10Gbps dedicated port drops)

3. Non-Refundable Add-on Products & Third-Party Licenses

Certain digital goods and third-party software products provisioned through Cloudlelo incur immediate irrevocable costs upon issuance and are completely exempt from refunds:

• Domain Name Registrations, Renewals, and Inbound Transfers (.in, .com, .org, .co.in, etc.)
• Commercial Control Panel Licenses (cPanel, Plesk, DirectAdmin, CloudLinux)
• Third-Party Enterprise Software (Microsoft Windows Server, SQL Server, cPanel Pro licenses)
• Commercial SSL/TLS Certificates and Custom Dedicated IPv4 subnet allocations (/29, /28, /24)

4. Subscription Cancellation Procedures & Notice Periods

Clients may initiate cancellation of their Cloudlelo services at any time through the client portal or by sending an email from their registered corporate email address to support@cloudlelo.com.

To prevent recurring renewal charges for subsequent billing cycles, cancellation notices must be lodged at least seven (7) calendar days prior to the invoice generation date. Upon effective cancellation, services remain active until the conclusion of the paid term, after which server instances and data volumes will be automatically wiped in accordance with zero-residual data sanitization standards.

5. Refund Disbursement Timeline & Tax Reversals

Approved refund requests are processed by Optimantix Global Pvt Ltd within 5 to 7 business banking days. Refunds are remitted strictly back to the original source payment instrument (original UPI VPA, NetBanking account, or credit/debit card) used during checkout.

Under Indian GST regulations, a formal GST Credit Note will be generated against the original tax invoice issued under GSTIN 09AAECO8578Q1ZA, ensuring proper alignment of input tax credits with the GST portal.

6. Chargeback Policy & Account Status

Clients are strongly urged to reach out directly to our billing department at sales@cloudlelo.com or support@cloudlelo.com to resolve any billing disputes amicably before filing a bank chargeback. Unilateral payment chargebacks or false fraud claims will result in immediate suspension of all associated Cloudlelo infrastructure nodes.